F.A.Q.

What Is Your Payment Policy?

Full payment is required at the time of order. For party packages/dessert bundles & specific cake orders, there is a 50% non-refundable deposit due at time of order placement. This deposit is also non-transferable!

 What Is Your Cancellation/Refund Policy?

We charge a 20% cancellation fee. You may change/cancel your order up until 5 days before your pick up day & time.  There are no refunds on orders that are cancelled with less than 5 days notice.

Do You Offer Delivery?

We are not offering delivery at this time. We, however are working with third-party services to offer delivery soon. We apologize for any inconvenience and we appreciate all of your support. 

How Can I Place An Order?

You can place an order on our website at any time. PLEASE READ OUR ORDERING & PICKUP POLICIES BEFORE PLACING YOUR ORDER! If you would like to place a custom order, please email us first :  trenevastreasures@gmail.com