Ordering Policies

YOU MUST PROVIDE A DATE & TIME IN THE "NOTE" SECTION OF THE CHECKOUT!

If you are trying to place an order for a custom order, you must email us first: trenevastreasures@gmail.com

PLEASE KEEP IN MIND WE DO NOT TAKE SAME DAY OR NEXT DAY ORDERS!

*WE ARE NOT DOING ANY DELIVERIES AT THIS TIME*

• ALL CUSTOM ORDERS (LARGE OR SMALL) REQUIRE A 50% NON-REFUNDABLE DEPOSIT! THIS DEPOSIT IS NON-TRANSFERABLE!
• LARGE ORDERS SUCH AS SPECIFIC CAKES, PARTY PACKAGES, DESSERT BUNDLES, CUPCAKES, STRAWBERRY PLATTERS, ETC REQUIRE A 2-3 WEEK NOTICE!
• SMALL ORDERS SUCH AS BANANA/COOKIE PUDDING & PEACH COBBLER PANS REQUIRE A 1-2 WEEK NOTICE!
• THERE IS A RUSH FEE OF $25 FOR ANY ORDER PLACED WITHIN 4 DAYS OF DATE NEEDED!

Pickup Policies

PLEASE BE MINDFUL & RESPECTFUL OF OUR TIME! WE UNDERSTAND THINGS HAPPEN, BUT COMMUNICATION IS KEY! PLEASE MESSAGE OR CALL IF YOU WILL BE LATE TO PICK UP!

• ONCE A PICK UP TIME IS ESTABLISHED & AGREED UPON, THE CUSTOMER MUST BE ON TIME TO PICK UP THE ORDER!
• THERE WILL BE A 30 MINUTE GRACE PERIOD, AFTER THE 30 MINUTE GRACE PERIOD, A $15 LATE FEE WILL BE APPLIED! THIS FEE MUST BE PAID BEFORE THE ORDER IS RELEASED!
• IF AN ORDER IS NOT PICKED UP WITH 24 HOURS AFTER THE ESTABLISHED PICK UP TIME, CUSTOMER WILL FORFEIT THEIR ORDER!