Ordering & Pickup Policies

YOU MUST PROVIDE A DATE & TIME IN THE "NOTE" SECTION OF THE CHECKOUT!

If you are trying to place a custom order, you must email us first: trenevastreasures@gmail.com

PLEASE KEEP IN MIND WE DO NOT TAKE SAME DAY OR NEXT DAY ORDERS!

ALL ORDERS $100 OR MORE REQUIRE A 50% NON-REFUNDABLE DEPOSIT! THIS DEPOSIT IS NON-TRANSFERABLE!

LARGE CUSTOM ORDERS SUCH AS SPECIFIC CAKES, DESSERT PACKAGES, AND CUPCAKES REQUIRE A 2-3 WEEK NOTICE!

THERE IS A RUSH FEE OF $25 FOR ANY ORDER PLACED WITHIN 4 DAYS OF DATE NEEDED!

Pickup Policies

PLEASE BE MINDFUL & RESPECTFUL OF OUR TIME! WE UNDERSTAND THINGS HAPPEN, BUT COMMUNICATION IS KEY! PLEASE MESSAGE OR CALL IF YOU WILL BE LATE TO PICK UP!

ONCE A PICK UP TIME IS ESTABLISHED & AGREED UPON, THE CLIENT MUST BE ON TIME TO PICK UP THE ORDER!

THERE WILL BE A 20 MINUTE GRACE PERIOD, AFTER THE 20 MINUTE GRACE PERIOD, A $15 LATE FEE WILL BE APPLIED! THIS FEE MUST BE PAID BEFORE THE ORDER IS RELEASED!

IF AN ORDER IS NOT PICKED UP WITH 24 HOURS AFTER THE ESTABLISHED PICK UP TIME, CLIENT WILL FORFEIT THEIR ORDER!

*ONCE AN ORDER IS PICKED UP, THE ORDER IS CONSIDERED AS "ACCEPTED" AND ALL RESPONSIBILITY BELONGS TO CLIENT*